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Complaints

We aim to get things right first time, but if you are unhappy with our service we want to know, so we can put it right.

How to complain

  • Call us on 020 3432 2341
  • Email info@growthbusinessfinance.com
  • Write to Growth Business Finance Limited, 61 Bridge Street, Kington, HR5 3DJ

Please tell us your name, your business name, what went wrong and what you would like us to do.

What happens next

Growth Business Finance is an Appointed Representative of Swoop Finance Limited (FRN 936513), and complaints are handled under its complaints procedure. We will acknowledge your complaint promptly, investigate it fairly and send you our final response in writing.

You can read the full procedure on Swoop Finance Limited's complaints page.

The Financial Ombudsman Service

If you are not satisfied with our final response, or we have not responded within eight weeks, you may be able to refer your complaint to the Financial Ombudsman Service, free of charge, if you are an eligible complainant (for example a micro-enterprise or small business). Their details are at financial-ombudsman.org.uk, or call 0800 023 4567.